Terms & Conditions

​Terms and Conditions of Booking

 

All arrangements made between ourselves (the organisers) and you  (the Client) are subject to the following conditions:-

 

BOOKING:

We can only confirm a booking upon receipt of the deposit and signed the booking form. A contract will exist only from the time we issue our confirmation of your booking. The booking is only for the clients named or numbered on the booking form.

 

PAYMENT BALANCE:

The balance is due for payment 8 weeks before the date of arrival. A reminder will be sent prior to the due date, but cannot guarantee receipt, it is your responsibility to ensure that the final payment is made by the due date. If payment is not received on time, we will endeavour to contact  you to confirm that the payment will be sent without further delay, however, if payment is still not forthcoming or it is indicated that payment will not be forthcoming, we reserve the right to cancel the booking and retain the deposit.

 

ADDITIONAL SERVICES:

We offer a variety of additional services to enhance your stay. These can be quoted for on request at time of booking.

 

DISABLED ACCESS:

We do have disabled access via bedroom 5. The villa is situated on one floor with the exception of the TV lounge, laundry room and gym. There is one step to get onto the front terrace. Some of the door entries and shower access are tight so before booking please contact us with the measurement of the wheelchair so that we can advise on accessibility.

 

SECURITY:
All baggage, money and personal possessions and your own health and safety remain at all times and in all circumstances at The Client’s risk. Any items of value, health and medical insurance and holiday injury protection should be protected by the suitable insurance cover.

SERVICES:
We are unable to accept responsibility for any inconvenience caused by the failure of local services for any length of time such as electricity, water supply, broadband internet, and television (analogue or satellite).

THE VILLA: RULES & REQUESTS
 

Noise & Music:

We are happy for you to play music in the reception room and pool terrace until the early hours but ask that all music on the front terrace stops but midnight as this disturbs the neighbours!

 

Swimming Pool:

Please note that the swimming pool is an integral part of the house so special care will be needed when looking after small children. No diving is permitted in the swimming pool for the safety of all guests. In the interest of safety, we ask guests to use plastic glasses around the pool area.

COVID-19:
Cleaning

We are following WHO advice on cleaning and sanitising.  We will be using anti-viral cleaning products as recommended and cleaning all fixtures and fittings.  We have removed soft furnishings such as rugs and scatter cushions as required.  Our cleaners will be provided with PPE to clean the villa.  We will supply hand sanitiser for guests on arrival.  On check-in we ask for the party to remain in the outside areas whilst our staff show the ‘lead’ guest around.

 

CANCELLATION:
Cancellation Policy for 2022 bookings 
Full payment will be required 8 weeks before arrival and any cancellation after this will not be refunded.  In the event that the FCO advise against all but essential travel to Malaga due to Covid-19 an amendment to your reservation can be requested.  We will require written confirmation from your travel insurance company that they will not reimburse your stay.

A supplement will be payable at the time of amendment if the price of the new reservation is high than the original price paid. No refunds will be given for reservations that have a lower price than the original booking at the time of amendment.